Warranty Service:  If you find any defects in material or workmanship or any failure to meet the specifications, you must notify General Photonics and obtain a Return Material Authorization Number (RMA#) within the warranty period by calling General Photonics' Returns Department at 909-590-5473. Provide proof of purchase and return the product in proper packaging, freight prepaid, and clearly marked with the RMA#, and we will either repair or replace it, at our option. 

Non-Warranty Repairs: If a product that is not covered by the above warranty needs repairing, we will first provide an estimate of repair charges and then repair the product upon receiving authorization from you. Repairs are warranted for ninety days.

Return Procedure: The RMA number provided  must be written on the outside of the shipping package for identification. We will provide shipping instructions at the time the RMA number is assigned. RMA numbers will remain active for 30 days from the date of issue.  

Address Returns as follows:  
RMA (NUMBER)
General Photonics Corporation
5228 Edison Ave.,
Chino, CA 91710
USA

Non-U.S. Customers: General Photonics Corporation will not be responsible for customs fees, taxes, duties or other fees levied as a result of improper labeling or documentation. We will add any such fees to our invoice or will bill separately on warranty repairs. The declared valued must be less than or equal to $10,000 for duty-free entry. Mark "RETURN FOR REPAIR" in large letters on the outside of your shipping container. On all forms that request country of origin, write "USA," clearly on the outside of the  package.  

Warranty Limitations: The above warranty does not apply to products which are repaired, modified or altered by any party other than General Photonics; are used in conjunction with equipment not provided or authorized by General Photonics; or are subjected to unusual physical, thermal, or electrical stress, improper installation, misuse, abuse, accident or negligence in use, storage, transportation or handling, or tampering; or to products which are considered consumable items or items requiring repair or replacement due to normal wear and tear.  On-site warranty repair is not covered under this warranty.

General Photonics' SOLE LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THIS WARRANTY IS LIMITED TO General Photonics' REPAIR OR REPLACEMENT OF THE PRODUCT (AT General Photonics' SOLE OPTION).  THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES.  EXCEPT AS EXPRESSLY PROVIDED HEREIN, General Photonics MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE.  General Photonics EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.